Indian Railways Launches RailOne Super App to Simplify Passenger Services

Indian Railways has introduced the RailOne app, an all-purpose super app designed to simplify and enhance passenger amenities. This unified platform aims to bring together all essential train-related services such as ticket booking, live train tracking, platform ticket purchase, and food ordering into a single, seamless interface. With a focus on user comfort and digital convenience, the app eliminates the need for multiple railway applications. Passengers can now access services like PNR status, coach location, and onboard catering through one platform, improving the overall travel experience. RailOne also supports single sign-on, biometric login, and integration with IRCTC services to streamline operations and save time.

Context

RailOne is a unified app and it comprises multiple railway services that include ticket booking, PNR status, and order food. It automates passenger experience by making it easy to control with a convenient interface and single sign-on capabilities without having to use numerous applications.

Key Details:

App Features:

• Ticket Booking: Reserve, unreserved and platform tickets can be booked via the app.

• Train Tracking: Get the status of PNR, position of train and coach location.

• Food & Services: You can order food online with the help of the IRCTC eCatering; you can also leave a feedback via Rail Madad, and avail other travel services.

User Convenience:

• All these services have been incorporated under the same app yet they have different apps and consume a lot of storage space.

• It accommodates single sign in, such as accessing the same through mPIN or biometrics.

Integration with the existing Services:

• RailOne has collaborated with IRCTC, and this has enabled the easy step of booking a ticket.

• It is also able to log-in using existing RailConnect and UTS credentials.

Availability:

• It comes as an application to be found on Android and iOS.

• The user registration is short and takes less information and the guest can wander around by giving a mobile number/OTP.

Recent Development in ticket booking via IRCTC

• Tatkal Booking: Tatkal bookings will be given to verified users only, and OTP verification will be introduced by the end of July.

• Chart Preparation: The waitlist chart preparation will be adjusted to 8 hours before the train leaves, which would be beneficial in enhancing the updates of passengers.

• Improved Reservation System: Indian railways intends to extend its reservation system to accommodate 150,000 bookings and 4 million enquiries in a minute by December 2025.

Conclusion

RailOne app is another move towards enhancing the ease of people by having all the services on one platform, which is a railway car. It also facilitates future developments in train ticket booking and reservation systems to improve the entire travel process to its passengers in Indian Railways.