Privacy Policy

In this policy, the words "we", "our", and "us" refer to Class24 and the privacy mechanism outlined identify personally identifiable or personal information that may be collected, how such information is used, and the choices you have regarding our use of this information.

In addition to the terms stated in Terms of Service provided under this Website, we are committed to protecting your privacy. Authorized representatives of Class24 on a need to know basis only use any information received from you. We constantly review our systems and data to secure your personal information. We will investigate any complaint or such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible. Any User who does not agree with any provisions of this Privacy Policy and the Terms of Service is required to leave the Website immediately. Should you disagree with policy and still continue to access the Website and provide your personal information, Class24 disclaim all the liabilities arising therefrom.

Applicability

This privacy policy applies to all Users who access the Website and are therefore required to read and understand the privacy policy before submitting any Personal Information. If you have inadvertently submitted any such information to Class24 prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is collected, stored or used, then you may access, modify and delete all information stored about You by writing to us at [email protected] Class24 is keeping personal data of the User, and every User is also entitled to require Class24 to delete and destroy all such information (but not that of other Users).

This privacy policy applies to Website and services that are owned and operated by Class24. Class24 does not exercise control over the sites displayed as search results or links from within its Services. Third party websites may place their own cookies or other files on the Users' computer, collect data or solicit personal information from the Users, for which Class24 is not responsible or liable. Accordingly, Class24 does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does Class24 guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by Class24 of the website, the website's provider, or the information on the website. Class24 encourages the User to read the privacy policies of that Website.

Class24 has taken all reasonable precautions to treat Personal Information as confidential with industry standards that it has implemented to protect from unauthorized access, improper use or disclosure, modification and unlawful destruction or accidental loss of the Personal Information.

Access

User are allowed to access the Website, register for courses and avail Services available with Class24 as a guest and without creating an account on the Website or providing any Personal Information, Class24 takes no responsibility or validate the information provided by the guest, except as otherwise required under any law, regulation or an order of competent authority. In order to have access to all the features and benefits on our Website, a User is required to first create an account on our Website. To create an account a User is required to provide the Personal Information as may be required during the time of registration. Other information requested on the registration page, including the ability to receive promotional offers from Class24, is optional. Class24 may, in future, include other optional requests for information from the User to help Class24 to customize the Website to deliver personalized information to the User. Without User's agreement, Class24 will not share, rent or sell any personal information with third parties in any way other than what is disclosed in this privacy policy. Class24 may keep records of telephone calls received and made for making enquiries, registered courses, feedback or other purposes for the purpose of rendering services effectively and efficiently.

Personal Information

Personal Information shall mean the information which identifies the User, name, identification number email address, age, phone number, password or any financial account information provided to Class24 at the time of registration or any time thereafter.

Automatic Information Collection

Our system collects information that is sent over the internet without your control. Some examples of the information we collect and analyse include the Internet protocol (IP) address used to connect your computer to the internet; login; email; password; computer and connection information such as browser type and version, operating system, and platform; course enrolled history, which we sometimes aggregate with similar information from other users to create features, reports such as popular courses, most used features etc; the full Uniform Resource Locator (URL) click stream to, and from our website, including date and time; cookie number; courses or videos you viewed or searched for; the phone number you used to call our customer service.

During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain page, course and videos, page interaction information (such as scrolling, clicks and mouse overs), and methods used to browse away from the page.

Information Security

To protect the security of your Personal information during transmission, we use Secure Sockets Layer (SSL) software, which encrypts information you input. To prevent unauthorized access to sensitive information, it is important for you to monitor those who have access to your password and to your computer, laptop or any other device through which your account can be accessed. Be sure to sign off when finished while using a shared computer.

Use of your personal information

While availing our services you will provide access to Class24 with your personal information. If that information is wrong, you can request us to modify or delete the same. Class24 will take all reasonable measures to ensure that the information is modified and used for rendering services to you and as otherwise in compliance with laws. When editing or deleting personal information, we may ask you to verify your identity before we can act on your request. Class24 may at its discretion reject any request that is contrary to law, requires un-reasonable technical efforts. We do not assure that we will delete all residual copies and archives made by any third party without our knowledge and consent.

Exceptions

Your Personal Information may be shared with third parties who have a need or authority to receive such information, if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to comply with (i) in response to any authority having to receive such information under law (ii) any order of court (iii) detect, prevent, or otherwise address fraud, security or technical issues (iv) protect against harm to the rights, property or safety of Class24, our users or the public as required or permitted by law.

User choices with regard to access of information

Class24 does not make any unsolicited calls or otherwise market any products or services, except for in relation to the purpose for which such information has been provided or taking any feedback or addressing the complaints. User shall not disclose their Personal Information to any third Parties not authorised by Class24 and verify the identity of such personal who seek information. Class24 will communicate with the Users through email and notices posted on the Website or through other means available through the service, including text and other forms of messaging. The Users can change their e-mail and contact preferences at any time by logging into their account or by calling the customer support or such or mode available from time to time.

Class24 may, if you so choose, send direct mailers to you at the address given by you. You have the option to 'opt-out' of this direct mailer by way of links provided at the bottom of each mailer. We respect your privacy and to the extent that you choose not to receive such mailers, we will take all steps to remove you from the list. Should you evidence any violation of our terms and policies, please write to us at [email protected] or call us at our call center and report such incident.

All the information provided to Class24 either by a User, the User confirms that the same including sensitive personal information, is true, accurate and voluntary. User has the right to withdraw information at any time, in accordance with the terms of this privacy policy and the Terms of Service.

Report, Analysis & Confidentiality

Class24 may have to use Personal Information without reference to any persona or identity for research, statistical analysis and business intelligence purpose and may transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates.

All Class24 employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every User's sensitive personal data and information.

Sharing of Information

Class24 may also disclose or transfer User's personal and other information which a User provides, to another third party as part of reorganization or a sale of the assets of Class24 corporation division or company. Any third party to which Class24 transfers or sells its assets will have the right to continue to use the personal and other information that a User provide to us.

To the extent necessary to provide Users with the services on the Website, Class24 may provide their Personal Information to third party contractors who work on behalf of or with Class24 to provide Users with such services, to help Class24 communicate with Users or to maintain the Website. Generally, these contractors do not have any independent right to share this information, however certain contractors who provide services on the Website, including the providers of online communications services, will have rights to use and disclose the personal information collected in connection with the provision of these services in accordance with their own privacy policies.

Revision of terms & Grievance reporting

Class24 may update or amend this privacy policy at any time, with or without advance notice. In the event there are significant changes in the way Class24 treats User's personally identifiable information, Class24 will display a notice on the Website or send Users an email. Class24's current privacy policy applies to all information that Class24 has about Users and their account.

Notwithstanding the above, Class24 shall not be required to notify the Users of any changes made to the privacy policy. Should you have any concern or reject the changes in the privacy policy you can refuse to accept the amendments and opt for withdrawing your Personal Information by writing to us at [email protected] If you have any compliant or grievances with respect to Website or this Privacy Policy please write to us at [email protected]

What Information We Collect

We collect information in two ways: what you choose to share with us and what our systems pick up automatically as you use the platform.

What You Share With Us

When you sign up for Class24 or use our courses and test series, we typically ask for:

• Your full name
• Mobile number
• Email address
• Date of birth
• Gender
• The state and city you're based in
• Your current educational qualification
• The competitive exam(s) you're preparing for
• A profile photo, if you'd like to add one (this is entirely optional)
• Parent or guardian contact details, in cases where this applies

If you go on to buy a course, join a live class, take a test series, or write in to our support team, we may collect a bit more information - only what's needed to actually help you with that specific request.

What Gets Collected Automatically

Class24 picks up some technical details in the background while you browse or study on the platform. This includes things like your device type and ID, IP address, the browser and operating system you're using, which version of the app you have installed, when you log in, how long your sessions last, which pages or lessons you visit, what you search for within the app, where you were referred from, and any crash or error logs if something goes wrong on your end.

We use this information to improve platform performance, maintain security, and resolve technical issues. It exists purely to help us fix bugs faster, keep the platform secure, and make the overall experience smoother for you and everyone else studying with us.

Cookies and Similar Tools

We use cookies, local storage, and a few similar technologies on our website and app. Practically, this means we can keep you logged in without asking for your password every time, remember your preferences, understand which parts of the platform get used the most, and keep things secure on our end.

You're free to turn off cookies from your browser settings whenever you like. Just know that a few features on the site might not work as smoothly if you do.

Permissions We Ask For On Mobile

Our mobile app may ask for certain permissions on your phone, but only the ones actually needed to make specific features work:

• Camera - for uploading documents or profile photos
• Storage - to save downloaded lessons, notes, or certificates
• Notifications - so we can alert you about class schedules, results, or updates
• Microphone - required only during live classes if you want to speak or ask a question
• Internet access - obviously needed to stream classes and sync your progress

We don't use any of these permissions for anything beyond what they're meant for, and you can switch them off anytime from your phone's settings - though some features may stop working properly without them.

How We Actually Use Your Information

We use your information for the following purposes:

• Setting up and running your Class24 account
• Delivering the courses, live classes, test series, and study material you've signed up for
• Processing your payments and managing subscriptions
• Helping our support team assist you when you reach out
• Sending you time-sensitive updates about exams, admissions, or changes to a course you're enrolled in
• Suggesting courses or content that might genuinely be useful to you, based on what you've shown interest in
• Making our website and app better over time
• Spotting and stopping fraud or misuse of accounts
• Meeting our obligations under Indian law

We may also occasionally send you promotional messages - new course launches, upcoming webinars, scholarship opportunities, and similar offers - but only with your consent, and you can opt out of these at any point.

Payments - What We Store and What We Don't

When you pay for a course or subscription, that transaction goes through a licensed, third-party payment gateway - not through our own servers.

To be absolutely clear, Class24 never sees or stores your:

• Debit or credit card number
• CVV
• UPI PIN
• Net banking password

All of that sensitive payment data is handled directly by certified, secure payment processors, following the security standards required for financial transactions in India.

Who We Share Information With

We do not sell or rent your personal information.

That said, running a platform like Class24 does mean working with a few outside partners, and in the course of that, some information is shared with:

• Payment gateway providers to process your transactions
• Cloud hosting providers, who store our platform's data securely
• SMS and email service providers, so we can send you OTPs, updates, and receipts
• Analytics partners, who help us understand how the app is used overall
• Customer support tools, if you've reached out to us
• Government or regulatory authorities, but only when legally required to do so
• Law enforcement agencies, again only when compelled by a valid legal process

Every one of these partners is bound by contract to protect your information and use it strictly for the purpose we've hired them for - nothing else.

Analytics and Other Third-Party Tools

To keep improving Class24, we use a few third-party analytics and communication tools. These help us see, at a broad level, how people are using the app - which lessons are popular, where users tend to drop off, how long a typical session lasts, and so on.

The kind of data these tools pick up is fairly limited and technical: device and browser details, app usage patterns, session length, crash reports, and where a user came from before landing on our platform. It's used purely to make the product better, not to build a profile of you personally.

How Long We Keep Your Data

We hold on to your information for as long as your account is active, or for as long as we reasonably need it to keep providing our Services to you. In some cases, we're required to keep certain records for longer - for example, financial records for tax purposes or information relevant to an ongoing dispute or legal requirement. Once there's no genuine reason left to keep something, we delete or anonymize it.

Keeping Your Data Safe

We take reasonable, industry-standard precautions to protect your information - this includes encryption where appropriate, restricted access to our systems, and secure servers. That said, no online platform can promise 100% security. However, no method of electronic transmission or storage is completely secure. What we can promise is that we take this seriously and act quickly if something ever goes wrong.

Your Rights Over Your Own Data

Subject to applicable law, you may have certain rights regarding your personal information. Depending on applicable law, you can ask us to:

• Show you what personal information we currently hold about you
• Fix anything that's inaccurate or outdated
• Delete your information within the limits of what we're legally required to retain
• Stop sending you marketing messages at any time, no questions asked
• Raise a concern or complaint if you feel your data hasn't been handled properly

If you'd like to exercise any of these, just get in touch using the contact details near the end of this page.

A Note on Younger Learners

A good number of our students are minors preparing for school-level or competitive exams, and we take that responsibility seriously. Where a minor is using Class24, we expect a parent or guardian to be aware of and, where applicable, provide consent for this Privacy Policy on the student's behalf. We only ask for the minimum information genuinely needed to deliver our educational services to younger users. If a parent believes their child has shared information with us without proper consent, they can reach out and we'll look into removing it.

Deleting Your Account

If you'd like your Class24 account and the personal data tied to it removed, just write to us at [email protected]

Once we've verified it's really you making the request, we'll go ahead and delete your account in line with applicable law. A small amount of information may need to be retained beyond that - for example, where we're legally required to keep financial or compliance records.

Links to Other Websites

You'll sometimes come across links on Class24 that take you to third-party sites - official exam portals, university websites, our payment gateway, or other educational resources.

Once you click through and leave our platform, we're no longer responsible for what happens to your information on that other site. It's worth taking a moment to check the privacy policy of any external website before sharing anything personal there.

We're Independent - A Quick Disclaimer

Class24 is run by OTSAdda Private Limited, and we want to be upfront about something: we are not affiliated with, endorsed by, or connected to the Government of India, any state government, or any government department, recruitment board, or examination authority.

Any information we share about government exams - notifications, admit cards, answer keys, results, and so on - is pulled from publicly available official sources. We do our best to keep it accurate and current, but please double-check anything important directly on the relevant official website before you act on it.

If This Policy Changes

We may need to update this Privacy Policy from time to time - because our services evolve, because the law requires it, or simply because we've found a better way to explain something. Whenever we make a meaningful change, we'll update the date at the top of this page. It's a good habit to check back here occasionally.

Governing Law

This Privacy Policy is governed by the laws of India, and any disputes related to it will fall under the jurisdiction of the courts in Jaipur, Rajasthan.

How to Reach Us